DoorDash Dasher Support (2024)

FAQs

How to chat with Dasher support? ›

To access chat support when you're not on a dash, select the "?" icon within the app, and then Contact Dasher Support.

You can raise your acceptance rate by consistently accepting offer opportunities that are assigned to you. It is also a rolling average, which means it may take a few opportunities before you see an increase in your average.

Depending on your preferences or the nature of your issue, one of the most convenient ways of reaching the Dasher Support team is within the support hub of the DoorDash Dasher app. This option allows you to ask questions, report issues, or get live assistance via chat or by calling ​​855-431-0459.

The busiest times are generally during lunch and dinner rushes. These are the times when customers order the most food! On your Dasher app you can also check out any available Peak Pay campaigns in busy areas. Dashers who dash during these campaigns have the ability to earn additional money on each order!

Our phone support is available 24/7. Call one of the following numbers: US (English and Spanish): 855-222-8111. Canada: 647-957-7219.

Our 24/7 Support team will be happy to assist you with any non-emergency issues.

Here's a guaranteed earnings example from DoorDash: “Earn at least $500 in total earnings for 50 deliveries in the next week.” That means that if you complete 50 orders and only make $450, DoorDash will add an additional $50 to meet the $500 guarantee.

A: Currently, Dashers must have a customer rating of at least 4.5 and an acceptance rate of 50% or higher to unlock Priority Access. Dashers who have an acceptance rate of 70% or higher will receive even more priority for high paying offers.

DoorDash can deactivate drivers if they consistently get poor ratings, cancel orders, and are generally late. But, according to DoorDash's own rules, there isn't a minimum acceptance rate you need to maintain to stay active as a driver.

A: No, the identity of a reporting party remains anonymous. All reports made to DoorDash's Safety and Support teams are private.

Can a dasher sue DoorDash? ›

Like other companies, DoorDash included a binding arbitration provision within its terms of service policy to avoid going through costly and time consuming class action lawsuits. The alternative consumers and employees have to filing a class action lawsuit is to take DoorDash to small claims court.

On the DoorDash website, their “Dasher Support” page lets you choose what you need help with to read up on articles relating to your issue. You can also escalate the support by chatting with DoorDash or calling 855-431-0459. According to the website, Doordash chat and call support options are available 24/7.

Top Dasher Benefits

Regular DoorDash drivers are still required to schedule their hours, or use the “Dash Now” feature during busy times. Delivery Priority: If two DoorDash drivers are able to accept the same order, the driver with Top Dasher status will be given priority.

Key Top Dasher Benefits: First is priority scheduling: If two Doordashers have the same order available, the driver with Top Dasher status will be given priority. High-value order priority: Top Dashers get priority over orders of $30 or more. 'Dash Now' anytime: You can use the 'Dash Now' feature anytime.

Some days there are more delivery opportunities than others. If you're not getting delivery opportunities, you might consider moving closer to a hotspot. If you think there is something wrong with your phone or Dasher app, please click the link for the app troubleshooting guide linked below.

For further assistance, please reach out to your DoorDash representative, or email us at business-support@doordash.com. For time-sensitive issues, call (855) 830-5429. For help with a live order, click here to contact our live support.

By default, DoorDash sends SMS messages for a variety of delivery events, from the Dasher's arrival at the pickup location to the completion of the delivery. To turn off all of these messages, click "Off". To turn them back on, click "On".

Base pay is DoorDash's base contribution for each offer. This will range from $2-10+ when a Dasher chooses to earn per offer, depending on the estimated time, distance, and desirability of the offer.

If the charge no longer shows up in the “Pending” section on your statement, this means it has been posted to your account. If this has happened, it can take five to seven business days to be refunded.