FAQs
emailinfo@ups.com. invoice-notification@ups.com.
How do I talk to a live person with UPS? ›
Give Us a Call
- Supply Chain Solutions. +1-800-742-5727 from the U.S. and Canada. ...
- Distribution Services. +1-800-742-5727 from the U.S. and Canada. ...
- Service Parts Logistics. +1-800-742-5727 from the U.S. and Canada. ...
- Air/Ocean Freight. +1-800-443-6379 from the U.S. and Canada. ...
- UPS Express Critical.
emailinfo@ups.com. invoice-notification@ups.com.
What do I do if my UPS package was not delivered? ›
Start a claim within 60 days of the scheduled delivery for packages that have been lost or damaged, or if a collect on delivery (C.O.D.) payment wasn't received.
Can I call UPS to see where my package is? ›
If you have any questions about the status of your package, please reach out to UPS at 1 (800) 742-5877, or to USPS at 1 (800) 275-8777.
How do I contact UPS in person? ›
How do I talk to a real person at USPS? ›
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)
Why won't UPS let me file a claim? ›
Why can't I submit my claim on UPS.com? The shipper of your package has a restriction on the account, which doesn't allow recipients or third parties to begin the claim process (Amazon, Dell, Apple). Contact the shipper who requested that you submit your claim for further assistance.
Why does UPS take so long? ›
There could be several reasons why your UPS package is taking longer than expected to arrive. Some common reasons include weather delays, high package volume during peak seasons, incorrect or incomplete address information, customs clearance delays for international shipments, and unexpected transportation issues.
What is the email format for UPS? ›
The most common UPS email format is [first_initial][last] (ex. jdoe@ups.com), which is being used by 89.8% of UPS work email addresses. Other common UPS email patterns are [first][last] (ex. janedoe@ups.com) and [first].
If you've lost a package or have some other general issue regarding a shipment, you may need to contact UPS. The main phone number for UPS customer service is 1-800-742-5877. However, there are a few different ways of reaching out to UPS, depending on what type of issue you have.
Will UPS refund for lost package? ›
UPS will determine the potential value of the package contents and verify that the product falls within the guidelines of UPS terms fo service. Once the claim has been approved, UPS will make a payment (to the shipper). UPS will pay either the replacement or purchase cost, whichever is less.
Why does UPS lose so many packages? ›
According to UPS, a box being too big or too small, lacking enough cushioning, poorly placed labels, and unclear delivery instructions can lead to lost packages. Reusing an old box and not removing old labels can also create problems.
How to speak to a human at UPS? ›
If you have a paper bill or a 10-digit account number, call the phone number on your invoice. If you don't have an invoice, call 1-800-811-1648 for domestic billing support or 1-866-493-7140 for import billing support.
How do I know when UPS will arrive? ›
For the latest information regarding your package, please visit the UPS Tracking page.
Does UPS take pictures of delivery? ›
Pictures are only taken if the driver feels it's necessary for proof of delivery or if the package is left in a location that may be difficult to find. If you don't see the “View Package Photos” option in your delivery details, it means that pictures are not available for your package.
How do I contact UPS US? ›
How many times will UPS attempt delivery? ›
UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable packages will be returned to the sender. To prevent your package from being returned or to make alternate delivery arrangements, track your package.
Does UPS find lost packages? ›
UPS requires the shipper to report any lost packages. Wait 24 hours AFTER the delivery window. Once the report is received, UPS will perform a package search. Package searches can take up to 10 business days.
